Having a baby born prematurely, sick or needing to be cared for on a Neonatal Unit can be a very anxious, worrying and emotionally exhausting time for any parent. Some parents describe the experience as an "emotional rollercoaster" with higher highs and lower lows. The Neonatal Unit at the John Radcliffe Hospital is very fortunate to have two Family Support Workers, funded by SSNAP, who work with parents and their extended family members to ensure that they are fully supported while their baby is on the Special Care Nursery. Indeed the support does not stop at a baby's discharge but can continue when baby is at home.

Who are the Family Support Workers?

Clare Leach works part time, Monday to Wednesday. Her background is in volunteering for "Home Start" (a charity which supports families with young children) and publishing. 

Louise Hartley is part time, working Wednesday to Friday. Her background is in education and working with young children.

The Family Support Workers are there to support the parents. They recognise that few families expect to have a baby on the Neonatal Unit and it can come as a huge shock. Clare and Louise aim to meet every parent in those early days. They offer a listening ear and empathy. Sometimes a parent might not recall everything that was said by medical consultants about their baby so the Family Support Workers act as liaison with medical staff. If a parent needs to be near their baby they can help find local temporary accommodation. They can also provide advice on practical issues such as where to register the baby's birth, what state benefits are available and how to apply, what local support groups are available and how to access them.

The role of the Family Support Worker is varied and tailored to help support the needs of parents experiencing Neonatal Unit in Oxford.

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